NB Pet Telehealth

NB Pet Telehealth by GoLexi helps make pet care affordable and convenient with 24/7 access to a trusted network of veterinarians. Pet parents can ask questions, discuss behavioral issues, training, and even get help determining if a trip to the ER or primary veterinarian is necessary. Real-time consultations take place by phone or video, and give pet parents the advice they need. NB Pet Telehealth is for non-emergency, non-urgent treatment, and acts as a supplement for visits with a primary veterinarian. NB Pet Telehealth veterinarians cannot diagnose pets or prescribe medications.

Unlimited access to no fee veterinary consultations for all eligible pets in household
Around the clock advice, anytime, anywhere
Once scheduled, consultations start within one hour


What is NB Pet Telehealth by GoLexi?
NB Pet Telehealth provides 24/7 access to real-time veterinary consultations.

Are NB Pet Telehealth veterinarians licensed?
Yes, each member of our dedicated team is a U.S. licensed veterinarian.

Can I use NB Pet Telehealth for all my pet's needs?
No, NB Pet Telehealth is not a replacement for regular in-office visits, vaccinations, or other treatment from a primary veterinarian.

Can NB Pet Telehealth veterinarians prescribe medication?
No, NB Pet Telehealth veterinarians offer advice only, and cannot diagnose or prescribe medications for your pets.

Can I use NB Pet Telehealth for emergencies or urgent care? No, NB Pet Telehealth is only for non-emergency, non-urgent treatment.

Which pets are eligible for NB Pet Telehealth?
All dogs, cats, gerbils, ferrets, hamsters, and guinea pigs in your home are eligible.

When can I schedule a consultation?
Consultations can be scheduled 24/7.

How soon can I speak to a veterinarian?
Once scheduled, your consultation will begin within one hour.

Is there a limit on consultations?
No, NB Pet Telehealth provides unlimited access to consultations.

Can I use NB Pet Telehealth outside the U.S.?
Yes, NB Pet Telehealth can be used anytime, anywhere.

*NB Pet Telehealth by GoLexi is not for use in medical emergencies or urgent situations. If there is reason to believe a pet is experiencing an emergency, call a veterinarian immediately or contact the nearest animal hospital. NB Pet Telehealth should not be considered veterinary care advice, and is not a substitute for primary veterinary care advice, diagnosis, or treatment. NB Pet Telehealth is not a replacement for regular in-office visits or vaccinations. NB Pet Telehealth is not insurance. NB Pet Telehealth veterinarians cannot prescribe medications, and reserve the right to deny service for potential misuse. NB Pet Telehealth operates subject to state regulations.*

This program is NOT insurance coverage, not intended to replace insurance, and does not meet the minimum creditable coverage requirements under the Affordable Care Act or Massachusetts M.G.L. c. 111M and 956 CRM 5.00. It contains a 30-day cancellation period, provides discounts only at the offices of contracted health care providers, and each member is obligated to pay the discounted medical charges in full at the point of service. For a complete list of disclosures, click here. Discount Plan Organization: New Benefits, Ltd.,Attn: Compliance Department, PO Box 803475, Dallas, TX 75380-3475.